Patient rights and responsibilities

We are committed to giving you and all our patients the best possible service want to work with you to achieve this.

Practice’s responsibilities

We will respect your rights as a patient and will try to ensure that:

  • You will be treated with courtesy and respect.

  • You will be treated as a partner in the care and attention that you receive.
  • All aspects of your visit will be dealt with in privacy and confidence.
  • You will be seen by a doctor or healthcare professional of your choice subject to availability.
  • You can bring someone with you to an appointment. However, you may be asked to be seen on your own during the consultation. 
  • You have the right to see your medical records or have a copy subject to certain laws. Find out more about access to medical records.

 

Patient’s Responsibilities

So that we can provide the best possible service to you and other patients we would request that you:

  • Treat practice staff and doctors with the same consideration and courtesy that you would like yourself. Remember that they are trying to help you.

  • Attend appointments on time and check in with reception. We may not be able to see patients who are more than 10 minutes late for their appointment.
  • If you are unable to make your appointment or no longer need it, please give the practice adequate notice that you wish to cancel. Appointments are heavily in demand and missed appointments waste time and delay more urgent patients receiving the treatment they need. Find out how to cancel an appointment. 
  • Please ensure that you order your repeat medication in plenty of time.
  • Please inform us when you move home, change your name or telephone number, so that we can keep our records correct and up to date.
  • Please tell us about any special circumstances such as if you have a learning disability or if you are a carer or if you are an current or previous member of the armed forces. This will help us to give you any additional support you need.
  • Read the information that we provide on our website and on practice leaflets and other information that we give you. This information is there to help you use our services. If you do not understand anything please tell us.
  • Let us have your views and feedback. Your ideas and suggestions, whether complimentary or critical, are important in helping us to provide a high quality, safe, friendly service in pleasant surroundings. Find out more about compliments, complaints and giving your views and feedback here.

 

NHS Constitution

The NHS Constitution establishes the principles and values of the NHS in England. Find out more about the NHS Constitution on the national government website.