News

Hello, we’d like to ask your help with mental health signposting. We know that during the winter months there could be additional pressures on your practice and your teams. The Hertfordshire … [continue] Mental Health Signposting

We want to inform you of an important change to the way we handle incoming telephone calls at Nevells Road Surgery. What is Emma? Emma is our new, intelligent phone system … [continue] Introducing “Emma” – Our Virtual Receptionist

From 11th of August 2025 urine samples will only be accepted at the front desk if requested by a Nevells Road Surgery clinician (GP or nurse). How will it work? … [continue] Urine samples – our process is changing!

What is Accurx? Accurx is a software used by 98% of GP practices in the UK to communicate and is an approved NHS supplier. You may have already had texts … [continue] Total Triage FAQ

Why is the surgery making this change? We have listened to your feedback, particularly regarding the frustration of getting through on the phone and the limitations of our first come, … [continue] From Tuesday 22 July 2025 Nevells Road Surgery Is Using A New System Called Total Triage.

Introduction of of Tirzepatide to support weight management for appropriate eligible patients From Monday 23 June, a new weight loss drug called Tirzepatide, will start becoming available for use in … [continue] Mounjaro injections update for NRS patients

The decision to install CCTV was taken after recent incidents of aggressive and violent behaviour from patients towards surgery staff members. CCTV has been installed solely for the safety and … [continue] CCTV installed at Nevells Road

We are continuously reviewing our systems in practice and implementing software and tools that we feel benefit our patients experience with the practice. This is why we are now using … [continue] Nevells Road is now using Heidi Health

Hertfordshire and West Essex Integrated Care Board (ICB) is the local NHS organisation that is responsible for making sure that health services meet the needs of local people and communities. … [continue] Information About Hertfordshire and West Essex Integrated Care Board

Nevells Road Surgery have reviewed their acute prescribing policies recently and you’ll now find if a medication you’re requesting is not on your repeat prescription you will be sent a … [continue] Update to prescription process – when request medication which is not on your repeat list